Return Policy for Jholaa.in

At Jholaa.in, we take great care in packaging our products to ensure they reach you safely. However, in the unlikely event that your merchandise arrives damaged, we are here to help. Below is our return policy, designed to provide you with peace of mind and a hassle-free experience.

Key Points of Our Return Policy

  1. Damaged Products: If your merchandise arrives damaged, please notify us within 24 hours of receiving your order. We will promptly resolve the issue for you. Returns are only accepted for products damaged during shipping.

  2. Return Eligibility: We reserve the right to deny a return or charge for the return if multiple returns have been initiated from the same account. This policy helps us maintain fair practices for all customers.

  3. Documentation for Return Claims: To process a return claim due to damage, we kindly request that you provide us with an uninterrupted and clear video of opening the package. This video should clearly show the condition of the product and its packaging upon opening. Additionally, please provide photos of the damaged item and packaging.

How to Initiate a Return

We understand that dealing with damaged products can be frustrating, but we are here to make the process as smooth as possible. Here’s how you can initiate a return:

  • Step 1: If your product is damaged, please raise a claim with us within 24 hours of receiving your order.

  • Step 2: Record an uninterrupted and clear video while opening the package. Ensure the damaged item is clearly visible in the video.

  • Step 3: Provide us with the package opening video and photos of the damaged product and packaging.

  • Step 4: Our dedicated team will review your claim and guide you through the next steps.

Refund Process

Once your return is approved, we will initiate the refund process. Please allow a few days (maximum 7 working days) for the refund to be processed and credited back to your original payment method.

Your Satisfaction Matters

At Jholaa.in, we value your trust and satisfaction above all else. Our return policy is designed to ensure that you feel safe and supported throughout your shopping experience with us. If you have any questions or concerns, please do not hesitate to reach out. We are always here to help.

Thank you for choosing Jholaa.in! We look forward to serving you with the best products and service.